AI Agent Action: Knowledge Base Search Tool

The AI Agent Action Now Supports Knowledge Base Search

The AI Agent action now includes Knowledge Base Search as a built-in tool. During execution, the agent can search your native knowledge base in real time, pulling in relevant business context to enhance decision-making and improve response accuracy.

• Connects directly to your native knowledge base, where your business context already resides: service details, pricing, offerings, booking rules, service menus, availability, FAQs, and more.
• Retrieves only the relevant information when needed, instead of loading the full system prompt with static content.
• Replaces the common workaround of pasting entire FAQ lists and business details into the prompt — which inflated the context window and resulted in less accurate outcomes.

1. Select Knowledge Base Search as a tool within the AI Agent action.
2. Choose which knowledge bases the agent should search.
3. Define a static search query or allow the AI to dynamically determine the query based on the conversation.
4. Specify the number of chunks the agent retrieves from the knowledge base.

Instead of burdening the prompt with excessive business context, the agent now retrieves exactly what it requires during runtime. This approach keeps the context window concise, reduces token usage, and ensures more accurate, informed responses. Business knowledge remains centralised in the knowledge base, with the agent accessing it on demand.