We’ve introduced several exciting improvements in Services to streamline setup, enhance visibility, and improve usability across the booking experience. ✅ Default User Availability Per Service To reduce setup friction, when a new staff member is added to a service, they are now automatically configured with a default availability of 9 AM to 5 PM . […]
https://clixio.io/wp-content/uploads/2025/06/b08573a64ae7de440bbc8a3e90336526.png15022438Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-20 14:07:002025-06-20 14:07:00New Enhancements in Services (Currently in Private Beta)
Give your visitors a warm, on-brand welcome before they share their details. The new Contact Form Message allows you to replace or remove the default contact form prompt, ensuring that every chat starts exactly how you want it. **Navigate:** Go to Chat Widget builder → Chat Window → Live Chat Assigned. **Enable:** Flip on Enable […]
https://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.png00Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-20 01:13:002025-06-20 01:13:00Personalize Your Chat Widget’s Contact Form Prompt
What’s New? Human Handover for Conversation AI Your AI bot can now automatically transfer conversations to a human when it recognises that it is no longer the best option for assistance. Whether due to a complex question, repeated failures, or a direct request such as “Can I speak to a human?”, the bot ensures your […]
https://clixio.io/wp-content/uploads/2025/06/f379c8cc57306cb2da5c16ee94719847.png9781468Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-20 01:13:002025-06-20 01:13:00Conversation AI – Human Handover
19th June 2025 Use Your Physical Desk Phone with Clixio (SIP Endpoints) Utilise a VoIP desk phone that remains connected to your CRM. Make both outbound and inbound calls using your desk phone. Transfer calls to team members with blind transfers. Take advantage of call recording and transcription features. Available through Labs. Enable via Labs: […]
Business can now configure and apply automatic taxes for multiple countries including both those within and outside the United States, ensuring accurate and compliant tax calculations across global checkouts. What’s New? Businesses can select multiple countries for automatic tax calculations and can also add country-specific VAT IDs or local tax ID numbers . Businesses can […]
For contacts using Apple Mail on iOS 15 and above, countdown timers were being pre-cached, resulting in inaccurate countdowns when the email was opened. You can now hide timers for Apple Mail users to prevent displaying incorrect countdowns. Simply enable a checkbox in the timer settings. **Steps to Hide Timers for Apple Mail Users:** Navigate […]
https://clixio.io/wp-content/uploads/2025/06/58d57f46e5cd4d985c5b98add19a8be9.png15981175Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-19 01:25:002025-06-19 01:25:00Hide Countdown Timers in Apple Mail
What’s New Payment links have received a visual upgrade! Whether you’re closing a deal or selling a product, your links can now represent your brand personality—right down to the colours and buttons. Brand Board Integration: You can now apply your Brand Board styling directly to all your payment links—logos, colours, button shades, and more. Custom […]
https://clixio.io/wp-content/uploads/2025/06/2384810987d0ed1098aadc55d4ce51e6-scaled.png13102560Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-18 23:43:002025-06-18 23:43:00Customize Payment Links with Your Brand Colors
We’ve made a few handy updates to enhance your document-sending experience, making it both faster and clearer! **Edit Icon – Now Always Visible:** The Edit icon is now permanently displayed on the document send modal screen. This means users can easily identify where to click if they wish to modify the email before sending it. […]
We’ve made it easier to understand and manage how Ask AI generates content for your brand. Here’s what’s new: ✅ Brand Voice now visible You’ll now see the active Brand Voice displayed directly below the Ask AI input box, ensuring you always know which tone and style are being applied. ✏️ Easily turn it off […]
https://clixio.io/wp-content/uploads/2025/06/01ddad894fb17c6ba1d1886b2e11eb9d.png9541918Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-18 16:52:002025-06-18 16:52:00🧠 Ask AI now displays which Brand Voice is being used
With this enhancement, Live Chat messages will now prompt notifications based on your existing preferences, ensuring you stay informed at all times. Live Chat messages now prompt notifications. No additional settings are required — if you’ve already activated conversation notifications, you’ll automatically receive notifications for Live Chat messages. To review or update your notification preferences, […]
https://clixio.io/wp-content/uploads/2025/06/d357c16b48fa72c1b78ee315e96cb695-scaled.png5532560Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-18 16:37:002025-06-18 16:37:00Conversations: Live Chat Notifications Now Supported
To ensure we continue providing a reliable and transparent messaging experience, we have updated our outbound SMS pricing for several countries based on the latest rate changes from our carrier partner. These changes have been effective since 10th June. Our aim is to keep your communication costs competitive, fair, and straightforward. Here are the new […]
We’ve rolled out a sleek new update to the Embed & Share interface across Forms, Surveys, and Quizzes — designed to make your experience more intuitive, visual, and efficient. This update introduces a refreshed UI for configuring: Embed Layouts — now with clear layout previews for Sticky Sidebar, Slide-In, Popup, and Inline Trigger & Activation […]
New Pricing Model Effective from July 1, 2025 Starting from 1 July 2025, WhatsApp will officially transition from conversation-based pricing to a per-message pricing model. This change aims to provide you with greater clarity, control, and cost-efficiency in your communications with customers. Under the message-based pricing structure, you will now be charged: 📣 Per delivered […]
https://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.png00Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-17 23:26:002025-06-17 23:26:00Message-Based Pricing for WhatsApp starting 1 July 2025
📌 Overview You can now perform bulk actions directly from the Opportunities Kanban/Card view without needing to switch to the List view. Note: To enable this feature, go to Settings > Labs > Enable "Bulk Actions in Cards View" . This provides users with a more secure and flexible alternative to SMS and email-based verification. Authenticator App Integration → You can now use apps like Google Authenticator, Authy, Microsoft Authenticator, and others to generate time-based one-time passwords (TOTP) […]
https://clixio.io/wp-content/uploads/2025/06/0525779960e6cfb2e7f228adfe90445e-scaled.png16822560Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-17 20:04:002025-06-17 20:04:00Authenticator App Support for Two-Factor Authentication (2FA)
Clixio Log in Roadmap Feedback Feedback Changelog ← Back to changelog Powered by Canny new Email Builder Problem Statement Editing a workflow email created from a template used to update the original template—affecting all other workflows using it. No warning was given, making templates risky to reuse. What Changed Adding a template-based email now creates […]
https://clixio.io/wp-content/uploads/2025/03/5b918f2630865c174eaa9483fdedac22.png512512Clixio.iohttps://clixio.io/wp-content/uploads/2023/08/clixio-logo-dark.pngClixio.io2025-06-17 02:26:002025-06-17 02:26:00Revised Flow for Email Templates in Workflows
The Problem Statement ❓ In the past, when a user shared or continued an email template that included a countdown timer, the timer element would be removed. This led to confusion and required users to manually reinsert the timer each time. Now, when you share or continue a template with a countdown timer, a placeholder […]
New Enhancements in Services (Currently in Private Beta)
/in What's New? CalendarWe’ve introduced several exciting improvements in Services to streamline setup, enhance visibility, and improve usability across the booking experience. ✅ Default User Availability Per Service To reduce setup friction, when a new staff member is added to a service, they are now automatically configured with a default availability of 9 AM to 5 PM . […]
Personalize Your Chat Widget’s Contact Form Prompt
/in What's New? Chat Widget, ConversationsGive your visitors a warm, on-brand welcome before they share their details. The new Contact Form Message allows you to replace or remove the default contact form prompt, ensuring that every chat starts exactly how you want it. **Navigate:** Go to Chat Widget builder → Chat Window → Live Chat Assigned. **Enable:** Flip on Enable […]
Conversation AI – Human Handover
/in What's New? Automations, Conversation AI, ConversationsWhat’s New? Human Handover for Conversation AI Your AI bot can now automatically transfer conversations to a human when it recognises that it is no longer the best option for assistance. Whether due to a complex question, repeated failures, or a direct request such as “Can I speak to a human?”, the bot ensures your […]
Use Physical Deskphones linked to your CRM (SIP Endpoints)
/in What's New? CRM19th June 2025 Use Your Physical Desk Phone with Clixio (SIP Endpoints) Utilise a VoIP desk phone that remains connected to your CRM. Make both outbound and inbound calls using your desk phone. Transfer calls to team members with blind transfers. Take advantage of call recording and transcription features. Available through Labs. Enable via Labs: […]
International Automatic Taxes (Includes VAT)
/in What's New? E-Commerce, Funnels and Websites, PaymentsBusiness can now configure and apply automatic taxes for multiple countries including both those within and outside the United States, ensuring accurate and compliant tax calculations across global checkouts. What’s New? Businesses can select multiple countries for automatic tax calculations and can also add country-specific VAT IDs or local tax ID numbers . Businesses can […]
Hide Countdown Timers in Apple Mail
/in What's New?For contacts using Apple Mail on iOS 15 and above, countdown timers were being pre-cached, resulting in inaccurate countdowns when the email was opened. You can now hide timers for Apple Mail users to prevent displaying incorrect countdowns. Simply enable a checkbox in the timer settings. **Steps to Hide Timers for Apple Mail Users:** Navigate […]
Customize Payment Links with Your Brand Colors
/in What's New? Integrations, PaymentsWhat’s New Payment links have received a visual upgrade! Whether you’re closing a deal or selling a product, your links can now represent your brand personality—right down to the colours and buttons. Brand Board Integration: You can now apply your Brand Board styling directly to all your payment links—logos, colours, button shades, and more. Custom […]
Improved Document Sending Modal | Clixio Changelog
/in What's New?We’ve made a few handy updates to enhance your document-sending experience, making it both faster and clearer! **Edit Icon – Now Always Visible:** The Edit icon is now permanently displayed on the document send modal screen. This means users can easily identify where to click if they wish to modify the email before sending it. […]
🧠 Ask AI now displays which Brand Voice is being used
/in What's New?We’ve made it easier to understand and manage how Ask AI generates content for your brand. Here’s what’s new: ✅ Brand Voice now visible You’ll now see the active Brand Voice displayed directly below the Ask AI input box, ensuring you always know which tone and style are being applied. ✏️ Easily turn it off […]
Conversations: Live Chat Notifications Now Supported
/in What's New? ConversationsWith this enhancement, Live Chat messages will now prompt notifications based on your existing preferences, ensuring you stay informed at all times. Live Chat messages now prompt notifications. No additional settings are required — if you’ve already activated conversation notifications, you’ll automatically receive notifications for Live Chat messages. To review or update your notification preferences, […]
💬 Outbound SMS Pricing Update – Effective June 10th
/in What's New?To ensure we continue providing a reliable and transparent messaging experience, we have updated our outbound SMS pricing for several countries based on the latest rate changes from our carrier partner. These changes have been effective since 10th June. Our aim is to keep your communication costs competitive, fair, and straightforward. Here are the new […]
UI Enhancement: Refreshed Embed & Share Experience with native Email builder support!
/in What's New? Email Builder, Forms, SurveysWe’ve rolled out a sleek new update to the Embed & Share interface across Forms, Surveys, and Quizzes — designed to make your experience more intuitive, visual, and efficient. This update introduces a refreshed UI for configuring: Embed Layouts — now with clear layout previews for Sticky Sidebar, Slide-In, Popup, and Inline Trigger & Activation […]
Message-Based Pricing for WhatsApp starting 1 July 2025
/in What's New?New Pricing Model Effective from July 1, 2025 Starting from 1 July 2025, WhatsApp will officially transition from conversation-based pricing to a per-message pricing model. This change aims to provide you with greater clarity, control, and cost-efficiency in your communications with customers. Under the message-based pricing structure, you will now be charged: 📣 Per delivered […]
Bulk Actions in Opportunities – Cards View
/in What's New? Opportunities and Pipelines📌 Overview You can now perform bulk actions directly from the Opportunities Kanban/Card view without needing to switch to the List view. Note: To enable this feature, go to Settings > Labs > Enable "Bulk Actions in Cards View" 
/in What's New? IntegrationsWe’ve enhanced account security by introducing support for Authenticator Apps as a method for Two-Factor Authentication (2FA). This provides users with a more secure and flexible alternative to SMS and email-based verification. Authenticator App Integration → You can now use apps like Google Authenticator, Authy, Microsoft Authenticator, and others to generate time-based one-time passwords (TOTP) […]
Revised Flow for Email Templates in Workflows
/in What's New? Automations, Email BuilderClixio Log in Roadmap Feedback Feedback Changelog ← Back to changelog Powered by Canny new Email Builder Problem Statement Editing a workflow email created from a template used to update the original template—affecting all other workflows using it. No warning was given, making templates risky to reuse. What Changed Adding a template-based email now creates […]
Countdown Timer Placeholder in Template Sharing
/in What's New? Automations, Email BuilderThe Problem Statement ❓ In the past, when a user shared or continued an email template that included a countdown timer, the timer element would be removed. This led to confusion and required users to manually reinsert the timer each time. Now, when you share or continue a template with a countdown timer, a placeholder […]