Voice AI – Public APIs

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We’re excited to announce that the Voice AI APIs are now public, offering you direct programmatic access to configure agents, manage actions, retrieve call data, and integrate webhooks into your workflows.

This change elevates Voice AI from being simply a product feature to an extensible capability that can be seamlessly integrated into your workflows and applications.

Rather than restricting Voice AI to in-app controls, you can now:

  • **Manage Agents & Actions** – Create, update, and organise agents and their behaviours via API.
  • **Retrieve Call Data** – Access logs and transcripts for reporting, compliance, or analytics.
  • **Leverage Webhooks** – Receive real-time call outcomes, transcripts, and summaries in your own systems.
  • **Knowledge Base Support via Actions API** – Agents will soon be able to dynamically reference Knowledge Base entries as part of their configured actions.
  • **Voices API** – Retrieve a list of available voices and fetch details, allowing you to align an agent with the appropriate voice.
  • By making these APIs public, we’re providing you with the flexibility to go beyond the UI. This allows for the automation of setups, integration with external tools, or customising Voice AI to meet your operational needs.
  • This is a significant step towards making Voice AI not only usable but also buildable.