Separate During and Post Call Actions in Voice AI

We have completely revised how actions are managed within Voice AI agents, providing you with a cleaner, faster, and more intuitive experience. With a refreshed UI, smarter organisation, and clearer guidance, configuring your AI agents has never been easier.

1. Card-Based Interface

   : Actions now appear as individual cards, making it easy to scan, organise, and manage your configurations at a glance.

2. Tabbed Layout

   : Actions are split into

   During the Call

   and

   After the Call

   sections, with action count indicators for instant context.

3. Streamlined Creation Flow

   : A new, prominent

   “New Action”

   button makes adding actions quicker and encourages a better structural flow.

4. Individual Action Modals

   : Each action type now opens in its own focused modal — no more cluttered forms or confusing tab switching.

5. Quick Delete Option

   : Delete any action directly from the card’s menu without needing to open the edit flow.

1. Improved Visual Hierarchy

   : Clearer labelling and visual grouping make it easier to distinguish between different action types at a glance.

2. Simplified Editing & Deletion

   : You can now edit or remove specific actions directly from their cards — no more tab-hopping and unnecessary clicks.

3. Built-In Constraints & Guidance

   :

• Visual counters show usage limits in real time.

• Smart tooltips provide context-aware hints and restrictions:

1. Max

   15 total actions

   during a call.

2. Only

   1 appointment booking action

   allowed.

3. Up to

   25 contact field update actions

   post-call.

• Call Transfer
• Trigger Workflow
• Send SMS
• Book Appointment
• Custom Actions (Beta)