[Reputation] Multiple Review Links in Emails: Give Customers More Choices 🚀

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We’ve improved the Reputation Management email builder to support multiple review platform links within a single email. This enhancement allows your customers to choose where they would like to leave a review, increasing flexibility and boosting response rates.

You can now:

  • Add multiple review links (Google, Facebook, Yelp, etc.) in a single email
  • Customise the CTA text for each platform (e.g., “Leave a review on Google”)
  • Easily select/unselect, reorder, and delete links in the builder
  • Choose a specific GBP page if multiple are connected for a location
  • Utilise built-in error validation to ensure all links are valid
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  • Provide customers with more platform choices for leaving reviews
  • Enhance conversion rates by reducing friction in the review process
  • Tailor and prioritise links with drag-and-drop reordering
  • Personalise CTAs to match tone and intent for each platform
  • Preview and schedule emails with complete control over the review link layout

  1. Reputation → Email Requests → Email Builder/Create New → Review Links

  2. The Review Links Component will automatically select and display all the platforms connected for you

We are continually seeking ways to make review collection smarter and easier.

Have a feature idea? Do you have suggestions on how we could simplify your review management?