Inbound DND Support for Workflows

You can now automate Do Not Disturb settings for inbound communications, not just outbound. This new feature addresses a common issue where incoming spam calls create unwanted contacts and false opportunities, without any available automation to filter them out.

• **Direction control** has been added to both the Contact DND trigger and Enable/Disable DND action.
• Choose between **Inbound** or **Outbound DND**.
• **Inbound DND** applies to all inbound channels (Calls & SMS).

To set this up, simply add the Contact DND trigger or Enable/Disable DND action, set the direction to Inbound, and configure your DND preferences. Results will be displayed on the contact’s DND tab.

All existing configurations will remain unchanged—current DND triggers and actions will default to Outbound.