Improved Handling for Inactive/Unverified Domains

Email Delivery Protection Update

Email delivery is now better protected when a domain mapped to a Campaign or any other domain configuration becomes inactive or unverified.

Previously, emails could continue attempting to send even after the mapped domain became inactive. With this update, the system now automatically prevents email delivery in these cases and displays a clear failure message within Conversations.

New Features

• Emails will now be stopped automatically if the mapped Campaign Domain becomes inactive or unverified.
• Failed email attempts will show a clear error message within Conversations.
• Improved visibility into email delivery issues caused by changes in domain verification status.

📩 Prevents failed or unauthorised email delivery attempts from inactive domains.

🔍 Provides users with immediate insight into why an email failed.

⚡ Enhances troubleshooting by highlighting domain verification issues within Conversations.

🛡 Improves email reliability and domain compliance handling.

Failure Process

1. If a Campaign Domain status changes from

   Active

   to

   Inactive/Unverified

   , email sending will automatically stop for emails using that domain.

2. The email activity will be marked as failed.
3. Users will receive a message within Conversations indicating that the email failed due to domain verification issues.