Gift Cards: Redeem Gift Cards While Collecting Calendar Payments

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Businesses can now redeem a customer’s Gift Card while collecting payments directly from an appointment — across

Meetings, Services, and Rentals

calendars.

Previously, Gift Cards could only be redeemed by customers through customer-facing checkout flows. With this update, businesses can apply a customer’s available Gift Card balance when collecting a payment on their behalf, including when charging a saved card or adding a new card.

This brings Gift Card redemption to

offline/off-session Calendar payment flows

, creating a consistent redemption experience regardless of who initiates the payment.

To redeem a Gift Card for an appointment:

  1. Open the Appointment.

  2. Navigate to the Payments tab.

  3. Click Collect Payment.

  4. Select Charge a Card.

  5. Choose Redeem a Gift Card and apply the customer’s available balance.

The Gift Card balance is applied before any remaining amount is charged to the customer’s saved payment method.

🎁 Consistent Gift Card Redemption

Gift Cards now behave the same way whether the customer or the business initiates the payment:

This means businesses can confidently accept Gift Cards regardless of who is initiating the transaction.

💳 Better Payment Visibility

Whenever a Gift Card is redeemed:

  • Transaction Details clearly show the amount redeemed using the Gift Card.

  • For split payments, the Gift Card amount and the amount collected through the other payment method are displayed separately.

  • The associated Gift Card Order is automatically updated with the remaining balance after every successful redemption.

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