Expanded sound notifications for Live Chat Widget messages

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Expanded Sound Notifications in the Live Chat Widget have been introduced to encompass

many more system and lifecycle messages

, ensuring that website visitors do not miss out on important updates during a chat session.

Previously, sound alerts were limited to standard incoming chat messages. However, sounds are now also triggered for significant events such as chat initiation, acknowledgements, welcome messages, and form-related messages. All of this is controlled by the existing

“Notification Sound”

toggle.

The Notification Sound toggle can be found under:

Chat Widget > Chat Window > Additional Options

•

ON (default)

: A sound will play whenever a supported message is displayed to the visitor.

•

OFF

: All messages will be delivered silently, without sound or popup interruptions.

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With this enhancement, sound notifications will now be triggered for the following message types:

1. Live Chat & Session Flow

  • Live chat intro message

    – when initiating a live chat session and after a successful contact form submission.

  • Acknowledgement message

    – when a chat is acknowledged or concluded.

2. Business Hours Handling
3. System & Greeting Messages

  • Subheading message

    : Initial greeting for new visitors, when no previous chats are available, and during the inline mode initialisation.

All of the above messages will now play a sound upon appearance, provided that the Notification Sound toggle is enabled.

  1. Notification Sound is

    enabled by default

    for Live Chat widgets.

  2. The toggle applies to

    all supported chat messages

    listed above.

  3. Sub-accounts can manage this setting independently for each widget.
  4. Disabling the toggle will mute

    all sounds

    , while messages will still display normally.