Embedded Live Chat Widget

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**Summary of the Release:**

You can now embed the Live Chat Widget directly within your website or funnel content rather than limiting it to a floating chat bubble. This enhances a more integrated, conversion-focused chat experience that aligns seamlessly with your page layout.

**👀 What’s New?**

  1. Embedded / Inline Placement for Live Chat
  • A new Embedded/Inline option is available under Widget Placement.
  • The chat widget can now render within page content (e.g., below the hero section, inside forms, near CTAs).
  • This functionality moves beyond traditional sticky/floating chat bubbles.
  1. Seamless On-Page Experience
  • Chat appears as a native part of your website layout instead of an overlay.
  • Enhances visibility and engagement by situating chat precisely where users are inclined to take action.
  1. Simplified Customisation for Inline Mode
  • Customisation options are specifically tailored to the embedded experience.
  • The real-time preview reflects inline rendering within the page layout.
  1. Flexible Deployment Across Digital Properties
  • Compatible with: Funnels, Websites, Landing pages, Custom HTML sites, and any other locations where widgets are supported.
  • Supports multiple embedded placements across various pages.
  1. Mobile-Responsive by Default
  • Automatically adjusts the layout for smaller screens, ensuring a consistent mobile experience.

**👷 How to Use?**

  1. Navigate to Sites → Chat Widget.
  2. Create a new or open an existing Live Chat Widget.
  3. Go to the Style tab.
  4. Under Widget Placement, select Embedded/Inline.

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  1. Customise the widget’s appearance (theme, messaging, branding).
  2. Click Get Code and copy the embed snippet.
  3. Add the code to your:
  • Funnel (via Code element), or
  • Website (HTML/embed section).
  1. Publish the page — the widget will render inline within your content.

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**⭐ Why This Feature?**

  • Offers a higher conversion potential by placing chat at essential decision points (CTAs, forms, pricing sections).
  • Creates a more natural and less intrusive experience compared to floating widgets.
  • Provides businesses with full control over chat placement and user experience design.
  • Ensures better alignment with funnel strategy and page storytelling.

**📝 Notes:**

  • The existing Sticky widget behaviour remains unchanged.
  • Embedded and sticky widgets can be utilised together across different pages.
  • No changes to chat routing, messaging, or backend workflows.