Conversations AI: Enhanced Audio Understanding

We have upgraded the audio transcription capabilities that power Conversations AI, resulting in significantly enhanced voice understanding for customer conversations.

With this improvement, Conversations AI now offers:

• Higher transcription accuracy for voice messages and audio notes
• Expanded support for additional languages
• Improved reliability and stability during audio processing

These enhancements enable the AI to better understand customer intent during voice interactions, leading to more accurate and natural responses.

• Conversations AI now utilises an enhanced speech recognition engine.
• Better recognition of natural speech patterns and conversational language.
• Improved handling of different accents and variations in pronunciation.
• More accurate interpretation of customer intent from audio messages.
• Enhanced performance when processing noisy or lower-quality audio recordings.

• Audio transcription now supports additional languages, including:

* Arabic

* Belarusian

* Bengali

* Bosnian

* Croatian

* Gujarati

* Hebrew

* Kannada

* Macedonian

* Marathi

* Persian (Farsi)

* Serbian

* Slovenian

* Tagalog

* Tamil

* Telugu

* Urdu

• Existing support continues for major languages such as English, Spanish, French, German, Portuguese, Hindi, Japanese, Korean, Chinese, Italian, Dutch, Turkish, Vietnamese, Thai, and many others.

• Improved handling of transcription edge cases.
• Better recovery from processing failures.
• Reduced transcription interruptions.
• More consistent voice-to-text performance across supported channels.

• These enhancements are automatically available to all users who have enabled

  Respond to Audio

  in their Bot Settings. No additional setup or configuration is required.