Chat Widget Registration — Smarter Compliance Check Before Submission

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Overview: We have enhanced the Chat Widget compliance check to be more intelligent. It now detects when the Lead Connector chat widget is not live on a user’s website, prompting them to address the issue before submitting.

What’s new:

  • During the Chat Widget registration, our compliance review will actively scan the user’s website to verify the integration of the Lead Connector chat widget.
  • If the widget is not detected, the user will receive a clear, actionable prompt with step-by-step guidance — copy the widget script, paste it into the website, and re-run the check — all within the Compliance Review modal.
  • The user can only resubmit once the check is successful.

Previously:

  • Users were able to submit Chat Widget campaigns even if the widget was not physically present on their website.
  • These submissions often led to rejections, causing frustration among users.

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Why it matters:

  • Submissions with missing widgets have consistently been one of the leading reasons for rejection in Chat Widget campaigns.
  • Addressing this issue at the point of submission, along with providing a clear solution, enables users to achieve an approved campaign more swiftly.