AI Knowledge Base now supports DOC, DOCX, PDF & Rich Text
Your Knowledge Base has just become more powerful! You can now upload and ingest content directly from Word documents and rich text sources, making it easier than ever to centralise knowledge and enhance your agent’s training data.
PDF, DOC & DOCX Uploads
Seamlessly import content from Microsoft Word files (.doc, .docx) and PDFs into your Knowledge Base. This is ideal for teams that maintain documentation in Word.
Rich Text Editor Support
Add and format content directly in a Rich Text interface, enabling quick edits, summaries, and knowledge updates without the need for file uploads.
Automatic Parsing & Structuring
The system automatically extracts text, headings, and relevant sections to ensure accurate ingestion and high-quality responses.
All these new sources are fully compatible with snapshots as well.
Expand Supported File Types – This makes it easier to incorporate existing documentation.
Save Time by Uploading Content As-Is – No need for conversions or formatting cleanup.
Improve Bot Accuracy – Structured ingestion from trusted document sources ensures high-quality training data.
Location → Labs → Enable ‘New Knowledge Base Sources’
