Zero-Dollar Checkout for Sell Products – Forms & Surveys

Selling through Forms and Surveys is great—but asking someone for their credit card when the order comes to nothing isn’t. We’ve introduced a new Require Credit Card setting on the Sell Products element, so free orders can be completed without any card entry at all.

1. Add or open a Sell Products element in your Form or Survey.
2. Turn Require card for £0 orders.
3. When a customer’s product selection totals £0 with nothing recurring due, the payment fields are hidden and the order completes without card entry.
4. For Forms and Surveys embedded in a Funnel, the Funnel’s Require Credit Card setting is used instead of the element setting.
5. If the toggle is left ON, card collection behaves exactly as it does today.

• Add or open a Sell Products element in your Form or Survey.
• The setting defaults to ON, so nothing changes for existing Forms and Surveys unless you choose to turn it off.
• Donation and custom-amount payment types are out of scope—their behaviour is unchanged.
• Subscriptions and free trials always require a card, even when nothing is due today, because a card is needed for the future charge.
• Card collection is never skipped on a total that can’t be confirmed as £0—this includes a pricing summary that fails to load, or a customer submitting while their totals are still updating after a product, variant, coupon, or order bump change.
• Also improved in this release: the payment element no longer briefly appears and disappears on £0 orders, card details entered on paid orders are preserved when changing quantity or applying a coupon, and Surveys embedded in Funnels now receive Funnel context correctly.

Free and paid offers can now live in the same Form or Survey without asking customers for card details they shouldn’t need to give. 🎉