Workflows: Snapshot improvements – no more “stuck” contacts

Snapshot Refresh Improvements

When you refresh a snapshot, it can remove steps from related workflows. Previously, contacts waiting on those deleted steps could become stuck, necessitating manual cleanup. Now, we automatically remove these contacts and provide a brief notification only when a workflow is affected, ensuring that nothing stalls and you are fully informed about any changes.

• If a snapshot refresh removes a step (e.g. a wait step), any contacts awaiting that step are now automatically removed to prevent them from getting stuck.
• You will receive a one-time notification the next time you access an affected workflow (this will only appear when applicable).
• In the Execution Logs, you will see “Removed by – Snapshot Refresh” along with details in the side panel.

1. Refresh a snapshot.
2. If any steps have been removed, the system will clean up waiting contacts and display a brief notice upon first opening.
3. No further action is required.

• This feature prevents stuck contacts, ensures automations remain accurate, and saves time on manual cleanup.

• It applies to workflows created from snapshots when a refresh removes steps.
• Deleting a step directly in a workflow still removes waiting contacts (this remains unchanged).