Workflows: Snapshot improvements – no more “stuck” contacts

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Snapshot Refresh Improvements

When you refresh a snapshot, it can remove steps from related workflows. Previously, contacts waiting on those deleted steps could become stuck, necessitating manual cleanup. Now, we automatically remove these contacts and provide a brief notification only when a workflow is affected, ensuring that nothing stalls and you are fully informed about any changes.

  • If a snapshot refresh removes a step (e.g. a wait step), any contacts awaiting that step are now automatically removed to prevent them from getting stuck.
  • You will receive a one-time notification the next time you access an affected workflow (this will only appear when applicable).
  • In the Execution Logs, you will see “Removed by – Snapshot Refresh” along with details in the side panel.
  1. Refresh a snapshot.
  2. If any steps have been removed, the system will clean up waiting contacts and display a brief notice upon first opening.
  3. No further action is required.
  • This feature prevents stuck contacts, ensures automations remain accurate, and saves time on manual cleanup.
  • It applies to workflows created from snapshots when a refresh removes steps.
  • Deleting a step directly in a workflow still removes waiting contacts (this remains unchanged).
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