Workflow Trigger: User Replied | Clixio Changelog
user
replies to a conversation. This trigger activates whenever a user (team member) sends a reply to a contact, simplifying the automation of internal processes after an agent responds, rather than waiting for a customer reply.
User Replied
trigger to any workflow and select the conditions to initiate it. Once a user replies to a contact through a supported conversation channel, the workflow runs automatically and can proceed with actions such as notifications, tagging, assignments, or follow-up automations.
- Open
Automations > Workflows
and add the
User Replied
trigger.
- Configure any required trigger filters for your workflow.
- Publish the workflow to automate actions whenever a user replies to a contact.
Many automations need to respond to your team’s actions—not just customer activity. The User Replied trigger assists you in building workflows that track agent engagement, prompt internal notifications, update records, or initiate the next step immediately after a team member responds.
- A sales representative replies to a new lead’s SMS. The User Replied trigger automatically updates the opportunity stage to ‘Contacted’ and notifies the sales manager.
- A support agent replies to a customer’s email. The User Replied trigger adds a ‘Support Responded’ tag and creates a follow-up task to check in after 48 hours.
- The trigger activates only when a user sends a reply, not when a customer responds.
- Utilise this trigger for internal workflow automation based on team activity.
