WhatsApp: Voice Note | Clixio Changelog

/in

We are excited to announce the launch of a highly requested feature: WhatsApp Voice Notes. This powerful addition allows you to send voice notes to your customers directly from the CRM, enhancing communication and personalising interactions.

Screenshot 2024-08-07 at 9
  • Record and Send Voice Notes: Easily record voice messages and send them directly to your customers.
  • Personalised Messages: Tailor voice notes for individual customers to provide a personal touch and strengthen relationships.
  • Boost Engagement: Use voice notes to create more engaging and human interactions with your audience.

Note: Voice notes can be sent to your customer only when there is an open service conversation between your business and the end customer.

  1. Go to

    Conversation

    >

    WhatsApp

    >

    Voice Note

    .

  2. Record the Audio: Use the recording feature to capture your message.
  3. Send: Deliver your voice note directly to your customer.
Screenshot 2024-08-07 at 10

📌 Real-Life Use Cases:

  1. Customer Support:

    Use voice notes to quickly address customer inquiries with detailed explanations, offering a more personal and human touch than text messages.

  2. Order Confirmations:

    Send personalised voice confirmations for customer orders, enhancing trust and providing a unique customer experience.

  3. Appointment Reminders:

    Record voice notes to remind customers about upcoming appointments, making it more likely they will remember and attend.

  4. Special Offers and Promotions:

    Announce exclusive offers or promotions with an enthusiastic voice note to grab your customers’ attention and encourage engagement.

  5. Feedback Requests:

    Solicit customer feedback with a personal message, making them feel valued and more likely to respond.