WhatsApp: Location Rendering & Inbound Contacts

We’re thrilled to announce two significant enhancements to the WhatsApp experience on GoClixio’s Conversations page. These updates enhance visibility and efficiency when managing WhatsApp messages—whether you’re receiving shared locations or handling contact cards from your customers.

When a customer shares their location via WhatsApp, it will now be displayed as a map preview directly within the Conversations page. Likewise, if your business sends a location to the customer, it will also appear in the conversation with a map preview.

➕ Bonus: The shared location is clickable, opening Google Maps in a new browser tab, allowing your team to quickly view, navigate, or share directions externally.

When a customer shares a contact via WhatsApp, the contact’s name and phone number are displayed on the Conversations page.

1. Location Rendering:

Go to Conversations > Select a WhatsApp Chat.

If a location is shared, a map preview will appear along with a clickable link that opens the location in Google Maps in a new tab.

2. Inbound Contact Display:

When a customer shares a contact via WhatsApp, the contact’s name and phone number will be visible on the Conversations page.

📍 Enhanced Context for Conversations: Quickly identify and respond to location-based queries with an embedded map and instant access to Google Maps.