WhatsApp: Customer Service Window Check

We are thrilled to introduce the new WhatsApp: Customer Service Window Check feature within Workflows. This powerful condition lets you determine whether an active Customer Service Window is open between your business and your customer. When the window is open, you can send unlimited free-form messages at no cost for the first 1,000 service conversations each month.

You can now send unlimited free-form messages to your customers during an open customer service window, which lasts 24 hours from the moment a customer sends you a message.

Unlike WhatsApp templates, which require Meta’s pre-approval, free-form messages within this window do not need to be pre-approved by Meta. This gives you the flexibility to communicate more spontaneously and efficiently with your customers.

This free tier allows you to send messages to customers without incurring additional costs, significantly lowering your communication expenses.

By utilising the Customer Service Window Check, you can monitor when the service window is open and strategically send free-form messages during this period.

Maximise your free tier by ensuring that most of your interactions occur within these open service windows.

1. Go to

   Automations

   >

   Workflows

   >

   Create Workflow

   >

   Start from Scratch

2. Click on the plus button to add an action >

   Select WhatsApp: Customer Service Window Check

3. This action will create two branches.

   Open

   and

   Closed

4. Under

   Open

   branch

   , select WhatsApp action and select template as None – Free form message

5. Under

   Closed

   branch

   , select WhatsApp action and select marketing/utility template to initiate conversation with the customer