WhatsApp Channel in Conversation AI Workflow Action
We’re excited to announce the addition of WhatsApp as a supported channel in Conversation AI workflow actions! With this enhancement, users can seamlessly set up both
Appointment Booking Conversation AI Bot
and
Conversation AI Q&A Bot
to respond to messages directly on WhatsApp, expanding communication possibilities and improving customer engagement.
- Access the Workflow:
- Navigate to Automations > Workflow List.
- Choose to Edit or Create a Workflow.
- Select a Conversation AI Bot Action:
Select either the Appointment Booking Conversation AI Bot action or the Conversation AI Q&A Bot action.
- Enable WhatsApp as a Channel:
- In the action settings, locate the “Channel” field.
- From the dropdown options, select WhatsApp.
- Save the Workflow:
Save your changes to enable the bot to respond to WhatsApp messages as configured.
