WhatsApp Calling (Closed Beta) | Clixio Changelog
Incorporate real-time voice conversations within WhatsApp. Your users can now engage with customers directly in the same chat thread, eliminating the need for them to switch apps or share phone numbers. While text is effective for most communications, nothing compares to a quick two-minute call when a customer is confused, frustrated, or ready to make a purchase.
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<p>> Voice is now an integral part of WhatsApp. Agencies that continue to treat WhatsApp as text-only are missing out on valuable conversions.</p>
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<p>Note:</p>
<p>This release is currently available only on the web. Mobile support will be launched in the first half of May, so stay tuned.</p>
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<div class="line"><p>📞 **Native Voice Calling**</p></div>
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<div class="line"><p>📲 **Customer-Initiated Actions**</p></div>
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<div class="line"><p>🕒 **Availability Controls**</p></div>
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<p>A lead queries about a property listing on WhatsApp at 8 PM. Instead of sending endless texts about the floor plans, the agent can simply tap the call button and give a quick 90-second walkthrough of the property, securing a site visit for Saturday. Engaging high-intent leads promptly can significantly boost conversion rates.</p>
<div class="line"><p>🔧 **Home Services (HVAC, Plumbing, Electrical)**</p></div>
<p>A customer reaches out regarding a leaking pipe. The business can instantly call back to assess urgency, provide a rough quote, and send a technician, all while keeping the communication within WhatsApp. Faster assessments lead to more jobs completed each day.</p>
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<div class="line"><p>🏥 **Healthcare, Clinics, Dental, Aesthetics**</p></div>
<p>For queries related to prescriptions, pre-operative instructions, or sensitive follow-ups, voice communication is warmer and clearer than text. Patients can call in using the clinic's existing WhatsApp number, eliminating the need to search for a landline or navigate a separate phone tree.</p>
<p>High-ticket items (such as jewellery and electronics) often face significant drop-offs when buyers have questions. A quick call from the brand, triggered by an abandoned cart, can help recover lost revenue that chats alone cannot achieve.</p>
<div class="line"><p>🎓 **Education, Coaching, EdTech**</p></div>
<p>Course consultations, counselling sessions, and doubt-clearing calls can all occur within the existing WhatsApp thread where students are already engaged. Enrolment rates tend to improve when a human voice is introduced at pivotal moments in the process.</p>
<div class="line"><p>💰 **Financial Services and Insurance**</p></div>
<p>Conversations regarding policy renewals, loan disbursals, and claims often require a personal touch for clarity and trust. Voice calling within WhatsApp keeps discussions simple, avoiding the need for customers to share personal phone numbers with call centres.</p>
<div class="line"><p>🚗 **Automotive Dealerships**</p></div>
<p>Bookings for test drives, inquiries about finance options, and trade-in valuations naturally lend themselves to voice communication. Sales representatives can easily transition from a "Is this still available?" message to a call, without revealing personal numbers or relying on dialler software.</p>
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<div class="heading"><p>**Why This Matters for SMBs**</p></div>
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<p>Most small and medium-sized businesses cannot afford to establish a dedicated call centre, a cloud telephony stack, and a chat CRM simultaneously. WhatsApp Calling integrates voice and chat into a single channel, inbox, team, and phone number.</p>
<p>Concrete advantages for agencies and their clients include:</p>
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<li><p>**No new phone infrastructure:** No setup costs, no number porting, no dialler licenses.</p></li>
<li><p>**Faster resolution of complex queries:** Voice can clarify in minutes what chat might take hours.</p></li>
<li><p>**Higher conversion rates for high-intent leads:** Connect with buyers while they're still engaged, rather than waiting for them to return to their desks.</p></li>
<li><p>**Fewer channel drop-offs:** Customers won't need to share personal numbers or switch between apps.</p></li>
<li><p>**Unified conversation history:** All chat, voice, and automation logs are recorded against the same contact.</p></li>
<li><p>**Smaller teams, larger reach:** One agent can manage both text and voice without needing to switch between multiple tools.</p></li>
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<div class="heading"><p>**Prerequisites (per sub-account)**</p></div>
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<li><p>Phone number must be in <strong>connected</strong> state.</p></li>
<li><p>WABA messaging limit must be at <strong>2,000 tier or higher</strong>.</p></li>
<li><p>Phone number must <strong>not be on coexistence</strong>.</p></li>
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<li><p>Navigate to <strong>Settings > WhatsApp > Calling</strong> tab.</p></li>
<li><p>Select the <strong>phone number</strong> you wish to enable calling for.</p></li>
<li><p>Toggle <strong>Allow Calls</strong> and <strong>Callback on Missed Calls</strong>.</p></li>
<li><p>Configure <strong>Call Buttons</strong> within the conversation view.</p></li>
<li><p>Set <strong>Available Hours</strong> and <strong>Temporarily Unavailable Hours</strong> for your team.</p></li>
<li><p>Save your settings, and you're ready to go live with voice communication.</p></li>
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