✏️ Fully Edit Service Bookings—Even After Payment

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Managing Service Bookings just got a whole lot easier! You can now fully edit

both paid and unpaid service appointments

without needing to cancel and recreate the booking. Whether your customer wants to add another service, change the assigned staff member, update add-ons, or apply a coupon after booking, you can make those changes seamlessly while keeping the booking, order, and payment information in sync.

This has been one of our most requested service enhancements, and we’re excited to finally bring it to you!

  • Edit

    both paid and unpaid

    service bookings.

  • Add or remove services from an existing appointment.
  • Add, update, or remove add-ons.
  • Change the assigned staff member.
  • Apply, update, or remove coupons.
  • Update appointment details without recreating the booking.
Automatic Payment Reconciliation
  • Every edit automatically recalculates the booking total.
  • The appointment always reflects the latest payment status, including:

    Additional payment required

    ,

    Fully paid

    , and

    Refund due

    .

  • If a refund is due, you can now

    process the refund directly from the appointment modal

    , making it quick and easy to settle payment differences without leaving the booking.

  • If a refund has been initiated but is still being processed,

    editing will be temporarily disabled

    until the refund is completed. During this time, you can still

    reschedule the appointment

    if needed.

  • This ensures payment records remain accurate while preventing conflicts during refund processing.
  • Support for editing service bookings on the mobile app is complete and is scheduled to roll out during the

    week of 20th July

    .

  1. Open an existing

    Service Booking

    .

  2. Click

    Edit

    .

  3. Make any required changes, including:
  • Add or remove services
  • Modify add-ons
  • Change the assigned staff member
  • Apply or remove coupons
  • Update other booking details
  1. Save your changes.
  2. Review the updated payment status to see whether additional payment is required, the booking is fully paid, or a refund is due. If applicable, process the refund directly from the appointment modal.
  • Edit bookings without cancelling and recreating appointments.
  • Easily accommodate customer requests after a booking has been made.
  • Keep payments, orders, and appointment details synchronised automatically.
  • Maintain a single order throughout the booking lifecycle for cleaner records and easier reconciliation.
  • Save staff time while providing a more flexible experience for your customers.
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