Wait Action Enhancement: TikTok DM Replies

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You can now select **TikTok Interactive Messenger** as a reply channel in the **Wait → Until the Contact Replies** workflow action. This enhancement allows workflows to pause and resume based on a contact’s reply through TikTok DMs.

When a workflow reaches the **Wait Until the Contact Replies** step, you can select **TikTok Interactive Messenger** under the **Reply to** option. The workflow will only continue once the contact responds via TikTok DM.

  • Add a Wait action to your workflow.
  • Select **Until the Contact Replies** as the wait type.
  • Choose **TikTok Interactive Messenger** in the **Reply to** field.

Businesses leveraging TikTok for customer engagement require reply-based automation across all messaging channels. This update integrates TikTok DMs into the same workflow experience, simplifying the creation of conversational automations and follow-up sequences.

For instance, a fitness studio might send a TikTok DM inviting prospects to claim a free trial. The workflow will pause for a reply via **TikTok Interactive Messenger** before sending the next message or assigning the lead to a team member.

  • Available in the **Wait → Until the Contact Replies** workflow action.
  • Supports replies received through **TikTok Interactive Messenger**.
  • Workflows automatically resume once a valid TikTok DM reply is received.
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