Update Existing Subscriptions – Products, Quantities, Start & End Dates

What’s New?

Businesses can now update active customer subscriptions without the need to cancel and recreate them. This release allows you to:

• Add or remove products

  from an existing subscription, provided that all products have the same billing frequency.

• Adjust product quantities

  (ranging from 1 to 1000) and view updated subscription totals reflected in future billing cycles.

• View and edit subscription dates, including

  modifying the ‘Start Date’ for scheduled

  subscriptions and

  changing the ‘End Date’ for any non-cancelled subscription

  .

• Maintain consistent billing dates — subscription charge dates will remain unchanged, ensuring payment schedules are predictable for your customers.
• Preview and confirm all changes before saving them.
• Track the history of subscription modifications in a dedicated log on the subscription details page, noting product changes, date edits, quantities, the user who made the update, and timestamps.

Examples of Use:

• Adding multiple products to a subscription bundle.
• Removing a product mid-cycle without affecting the billing date.
• Adjusting quantities prior to the next charge date.
• Extending the end date of a subscription directly from the details page.

Where Can I Find This?

• Navigate to Payments → Subscriptions → Update Subscription
• Alternatively, access Payments → Subscriptions → Subscription Details → Update Subscription
• You’ll find the Update Subscription button available in both locations.

What’s Next?

• The ability to modify subscription charge dates alongside coupons.
• Exploring a potential workflow trigger when a subscription is updated (products or quantities).