Transcription for IVR calls and more

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1st of April, 2025

Transcription works for IVR calls too

  • Earlier, Transcriptions worked for regular calls but not for IVR/workflow calls
  • Now, Transcriptions work for IVR calls too
  • As always, calls need to be recorded to be transcribed

Enable call transcription under sub-account settings > Phone Numbers > Advanced Settings > Voice Calls > Voice Intelligence

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26th of March, 2025

Friendly name of new phone numbers are … friendlier!

  • Earlier, the friendly name of a new phone number was the phone number itself (which could be changed)
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  • Now, it’ll be a more useful name like “Ronak’s Number” if Ronak is the person purchasing the phone number. It can be changed of course
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