SMS Widgets for Dashboards & Reporting – All Your SMS Data, Right Where You Work
Complete Messaging Overview in One Place
— SMS now appears alongside Emails and Calls on your dashboard, allowing you to view all channel activity without the need to switch tools or sift through Conversations.
Delivery Health at a Glance
— Get immediate insights into how many messages were Sent, Delivered, Failed, or Undelivered during any specified time period.
Understand What Drives Your Volume
— Analyse SMS by source (Workflow, Campaign, Bulk action) or by team member to identify who sent what and from where.
Two-Way Visibility
— Monitor inbound SMS alongside outbound messages to evaluate how conversations are progressing, not just the total number of messages sent.
