Smarter local presence dialing: higher pickup rates, global reach, and total control

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17th of September, 2026

Local presence dialing automatically selects the best local caller ID for your outbound calls, significantly boosting call answer rates.

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We have rebuilt our local presence engine from the ground up to deliver smarter matching, broader international coverage, and greater administrative control.

  • Expanded country support: Location-based matching is now active across the 🇺🇸US, 🇨🇦Canada, 🇬🇧UK, and 🇦🇺Australia, using real postal code distance calculations rather than static lookup tables.
  • Consistent caller ID: Contacts will now see the exact same number from you on every repeat attempt. This deterministic matching builds caller familiarity and helps maintain strong carrier standing.
  • Universal outbound coverage: Local presence now works seamlessly across every dialing path: including the web dialler, and desk phones. Mobile app support is coming soon.
  • Reserved numbers: Mark up to 50 numbers per sub-account as reserved to prevent them from being auto-selected, protecting main office lines while keeping them available for manual dialling.
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  • Smarter matching ladder: Calls cycle through an optimised priority hierarchy to find the best match: lead’s post code → area code → overlay code → nearest available distance → same region → account default.
  • Fail-safe reliability: Outbound calls are never delayed or blocked. If a local match is unavailable or lead data is missing, the system instantly routes the call using your account default.

To configure reserved numbers or adjust your settings, navigate to Settings > Phone System > Voice > Other Settings > Outbound calls and scroll to the Local presence dialling section.