Smarter Color Picker Experience Across Browsers
Chat Widget Colour Picker Now Adapts to Browser Support
The Chat Widget colour picker now automatically adapts based on the browser being used, ensuring that only supported colour-selection options are shown.
Safari and Firefox:
The eyedropper option is now hidden because these browsers do not currently support the native API required for this functionality.
Chrome:
No change. The eyedropper remains available and continues to work as before.
colour spectrum, hue controls, and hex input
remain available across supported browsers, so users can still configure any custom colour.
@platform-ui/highrise
4.8.4)**, the shared design system used by the Chat Widget colour picker.
Browser capabilities are detected automatically:
If the browser supports the native eyedropper API, the eyedropper option is shown.
If the API is unsupported, the eyedropper option is hidden.
No Chat Widget configuration or code changes are required from users.
Previously, Safari and Firefox could display an eyedropper option that appeared usable but did not work when clicked. This could make the colour picker appear broken even though the rest of the colour-selection functionality was working correctly.
Sentry error monitoring
, allowing us to detect and address the unsupported browser behaviour before it became a broader customer-reported problem.
The colour picker now reflects the actual capabilities of the user’s browser while keeping all standard colour-selection options available.
live for everyone
.
Existing Chat Widget configurations and previously saved colours are unaffected.