Services Calendar V2 support in Conversation AI
Book Services via Conversation AI
Users can now book appointments in the Services Calendar directly through chat using Conversation AI across all supported channels: SMS, Live Chat, Facebook, Instagram, and WhatsApp.
Rather than filling out forms, customers can simply describe their needs in natural language, and the AI agent will handle the booking process.
A Conversational-First Approach
Conversation AI is now fully integrated with Services Calendar configurations, supporting:
- Multiple services
- Location and staff selection
- Add-ons and variations
The AI understands user intent (even across multiple exchanges), maps it to the correct service setup, and facilitates accurate bookings.
You can also control the following:
- Which services the AI should manage
- Custom booking instructions for the agent
—
- Create services in
Calendar Settings
- Enable the feature from Labs
- Enable appointment booking in
Prompt-based bots
- Select the services you want the AI to handle
- Initiate a conversation on any supported channel
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Full Lifecycle Support for Service Bookings:
- Book appointments
- Reschedule
- Cancel
- Send booking link instead (optional)
- Pause the bot after booking
- Trigger workflows
- Transfer conversations
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Conversation AI strictly follows the configuration defined in your
Services Calendar
.
Any updates (services, availability, staff, etc.) must be made at the
Service Calendar level
to ensure they reflect in AI bookings.
Appointments are booked and confirmed directly.
Appointments are created but remain in an
unconfirmed state
.
Payment collection is not currently handled by the bot.
Note: Conversation AI does not currently support collecting payments during the booking flow.
—
Conversation AI remembers user inputs, even if the conversation deviates.
It asks clarifying questions as needed.
The AI displays details for confirmation.
This provides a scalable foundation for upcoming calendar types and advanced conversational booking.
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Support for
Services V2 in Flow Builder bots
is planned next.
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