Service Booking Variables Now Available in WhatsApp Templates & Flows
You can now use Service Booking variables directly when creating WhatsApp Templates and Flows.
Previously, these reminder-related variables were only accessible within Workflows. With this update, the same dynamic service booking information can now be included in your WhatsApp messages, making it easier to personalise reminders and notifications.
Add appointment and service booking details directly into WhatsApp templates.
Use the same dynamic variables across:
- Workflows
- WhatsApp Templates
- WhatsApp Flows
- Create more personalised and timely WhatsApp reminders without additional setup.
- Simplifies building service booking reminders on WhatsApp.
- Ensures consistent messaging across automations and templates.
- Provides greater flexibility to design end-to-end booking and reminder experiences within WhatsApp.
No action is required—this improvement is automatically available when creating new WhatsApp templates and flows.