Send Review Requests via WhatsApp 🚀

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WhatsApp Review Requests

We’ve introduced the ability to send Review Requests via WhatsApp directly from the Reputation Management platform. This feature provides a new, personalised channel to gather customer feedback efficiently.

  1. WhatsApp Review Requests: Send review requests through WhatsApp to your customers.
  2. Custom Templates: Create and manage pre-approved WhatsApp Review Request Templates for your business.
  3. Versatile Sending Options: Send review requests manually, in bulk, or through automated workflows.

Step: 1 Set Up WhatsApp Integration:

  • Go to Settings → WhatsApp, authenticate your WhatsApp Business number, and subscribe if not already subscribed.
  • Test the connection to ensure successful messaging.

Step 2: Create Your Template:

  • Navigate to Reputation → Settings → Review Request WhatsApp.
  • Customise your message template with dynamic placeholders and call-to-action links.
  • Submit for Meta approval (takes ~1-2 minutes).

Single Requests: Send to individual customers from the Reviews section.

Bulk Requests: Upload a customer list (CSV format), map the fields, and send in bulk.

Workflow Automation: Use workflows to automatically trigger WhatsApp review requests based on specific events (e.g., post-purchase).

Expanded Reach: Engage customers on a familiar and widely-used platform.

Streamlined Feedback Collection: Simplify and personalise the process of gathering reviews.

Enhanced Reputation: Boost your online presence with consistent and timely review requests.
Take advantage of this feature to strengthen customer relationships and elevate your reputation today!