Send Bot to Sleep Indefinitely After Manual or Workflow Messages

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You can now keep the bot asleep indefinitely after sending a message manually or through a workflow.

Previously, the bot would automatically wake up after a maximum of 48 hours. With this update, you have full control to ensure the bot never reactivates unless you explicitly choose to do so.

By simply turning off the “Reactivate bot after” option, the bot will remain asleep permanently for that contact.

  • Go to

    Bot Settings

  • Enable “Send Bot to sleep when I send a message manually or through workflow”
  • Under

    Reactivate bot after:

  • Turn OFF the checkbox to keep the bot asleep indefinitely
  • (Optional) Turn it ON and set a time if you want the bot to wake up automatically

Save your changes.

Previously, users were forced to choose a reactivation time (up to 48 hours), even when they wanted full manual control. This update provides you with the flexibility to completely pause the bot when needed.

This helps:

  • Prevent bots from interrupting manual conversations
  • Maintain full human control over sensitive or high-touch interactions
  • Avoid unexpected bot reactivation after workflows or admin messages
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