Revamped Trust Centre and A2P Experience
We have rebuilt the Trust Centre and the A2P registration flow within it to make the process faster, clearer, and more predictable. Expect cleaner screens, smarter field validations, and a helpful Submission Review step before you click submit.
🔄 What has changed:
- A simplified, guided flow with improved labels and inline tips
- A new Submission Review step to verify details before submission
- Smarter validations to catch errors early
- Upcoming additions: Join a Support Call 🎧 and Video Walkthrough ▶️
🕹 How it differs from the old experience:
Before: the previous UI was fragmented—unclear validations, limited support tools, and no option to double-check details before submitting.
Now: the process is simplified, guided, and visually consistent.
🔹 Entry & Progress:
- Old: Separate Brand/Campaign cards under the Trust Centre with inconsistent design and visual communication
- New: Modernised Trust Centre with a revamped, guided flow featuring a clear layout, support articles, and tooltips.
🔹 Business/Profile Details:
- Old: Cluttered UI/UX offering minimal clarity on compliant Brand submissions.
- New: Inline instructions and tooltips to reduce confusion.
🔹 Consent & Opt-in:
- Old: Static form with minimal clarity.
- New: Stronger examples and validation for compliant consent text.
🔹 Review & Submission:
- Old: Submission occurred directly after data entry—no review step.
- New: Submission Review screen to confirm everything before sending.
🔹 Help & Education:
- Old: Limited static notes.
- New: Inline guidance, tooltips, and upcoming features like Join a Support Call 🎧 and Video Walkthrough ▶️.
💡 Benefits:
- Fewer rejections
- Faster approvals
- Clearer guidance
- Streamlined, confidence-building experience
⏳ Coming Soon:
- Join a Support Call—live help from within the flow
- Video Walkthrough—a short visual explainer