Outlook 2-Way Sync: Bug Fix 🐞

Issue with Accounts Fixed

We identified and fixed an issue that affected sub-accounts where multiple users connected the same Outlook email ID with 2-Way Sync.

Duplicate emails were created when multiple users within a sub-account connected the same Outlook email ID with 2-Way Sync.

For example, if two users connected the same Outlook email ID, any email sent by a contact or by the user from their Outlook inbox resulted in two entries of the same email appearing in the CRM.

This issue has been resolved. Duplicate emails will no longer appear in the CRM, ensuring an accurate email synchronisation experience.