👀 What’s New?
- A new “Notification Sound” toggle has been introduced under ‘Additional Options’ in the Chat Widget builder.
- By default, this option is enabled, ensuring that website visitors are alerted with sound whenever a new message arrives. Businesses can now disable this feature if they prefer a quieter chat experience for their visitors.
👷 How It Works:
- The Notification Sound toggle is found in the Chat Widget > Chat Window tab > Additional Options section.
- When set to ON (default), the widget will:
- Play a notification sound whenever a new message is received.
- Display a popup and a bubble notification badge.
- Update the browser tab title to alert the visitor.
- When set to OFF, the chat widget will continue to receive messages silently without sound or visual interruptions.
🌟 Why It Matters:
- Ensures that visitors never miss a message when chatting with the business.
- Provides flexibility to disable sounds for a non-intrusive experience.
- Helps businesses create a personalised chat experience that aligns with their brand tone and customer preferences.
📝 Notes:
- This feature is ON by default for any live chat widget.
- Sub-accounts can control the toggle independently in their respective chat widget settings.
