💸 No More Extra Charges: We’ve Removed the 5% Markup from Phone System Charges

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We understand that pricing transparency is essential for building long-term trust, and unexpected fees, even minor ones, can cause friction. That’s why we have removed the

5% markup

that was previously applied to various Phone System-related charges.

Effective immediately, you will be billed

at true passthrough

cost for these services, with

no extra markup

, no hidden line items, and no confusion. Best of all,

Clixio will cover the 5% Stripe processing fee ourselves

—so you won’t have to.

We have eliminated the 5% markup from the following categories:

  • SMS and MMS carrier fees
  • A2P brand and campaign registration
  • Group messaging users
  • Verified Caller ID
  • Voice Intelligence
  • Transcription
  • Amazon Polly (text-to-speech)

✅ This means:

  • You now pay

    standard rate

    —with no additional markup for Stripe processing

  • Billing will reflect

    cleaner line items

    with no confusing extras

  • Tax implications are removed for these passthrough fees, helping ensure compliance

  • 🤝 Improved transparency

    —pricing is now easier to explain and understand

  • 💵 More competitive rates

    compared to direct carrier pricing

  • ⚖️ Better tax compliance

    by treating these fees as pure passthrough

  • 🙌 You stay focused on growth

    , not invoice breakdowns

Although Stripe still charges us processing fees,

we will absorb those costs

—ensuring your price remains simple, predictable, and easier to manage.

  • The change is already live; no action is needed from your side.
  • You will see cleaner, simpler pricing.
  • The overall experience is now more aligned with our mission to deliver clarity and trust through every interaction.

Your feedback directly shaped this decision, and we are proud to provide a billing experience that prioritises your needs. We believe trust starts with transparency, and this represents another step towards building that trust every day.

If you have any questions about your billing or would like assistance in reviewing how this impacts your account, our team is here to support you.