🌟 New Review Received Trigger Now Supports All Integrated Review Platforms

Previously, this trigger was limited to Google Reviews and Facebook Reviews. Now, workflows can also be activated by reviews from platforms such as Trustpilot, Yelp, TripAdvisor, and other supported review sources.

Businesses often gather reviews across multiple platforms, not just Google and Facebook.

Until now, reviews from other integrated platforms could not trigger workflow automation. Consequently, teams had to manually monitor these sources and were restricted in how they could respond to new reviews.

With this enhancement, you can now automatically:

• 🔔 Notify team members when a new review is received
• 🤖 Trigger automated follow-ups or responses to reviews
• 🔀 Route reviews internally based on workflow logic
• ⚡ Take immediate action upon receiving a new review

• 🌐 Support for All Integrated Review Platforms: The trigger source list now includes all supported review platforms connected to the account, rather than being restricted to Google and Facebook.
• ⚙️ Automate Actions Across More Review Sources: Create workflows that respond to reviews, irrespective of the connected platform.
• ✅ No Impact on Existing Workflows: Workflows currently using Google or Facebook review triggers will continue to function exactly as they do now.

1. Broader automation coverage across your entire review ecosystem.
2. Reduced manual monitoring of third-party review platforms.
3. Faster and more consistent follow-up, regardless of where customers leave their reviews.
4. Increased value from your existing review integrations by connecting them directly to workflow automation.