New A2P Campaign Flow : Default to Chat Widget

Overview:
Campaign registration now takes you straight into Chat Widget Setup once your brand registration is done, instead of asking you to pick a registration path first. If the chat widget isn’t how you collect consent, Manual Setup is still there.

Campaign Registration in Chat Widget Flow:

• Campaign registration now opens in the chat widget flow, with the Chat widget setup screen appearing as soon as the brand flow ends. There’s no path choice to make up front.
• If you collect consent somewhere other than the chat widget, an existing website form, a paper form, a lead form, a QR code, a kiosk, or verbal consent, a Switch to manual setup link sits below the first screen of the flow.
• Your progress is saved, and a confirmation dialog tells you what changes on the manual path before you commit to it.

If you move to Manual Setup and change your mind, a recommended callout in the left step panel of the Campaign details screen takes you back to Chat widget setup.

Changes in Registration Process:

• You picked Quick Setup or Manual Setup once, at Step 2 of the campaign flow, and the only way to change your mind was to restart the campaign.
• If you registered manually, resubmissions kept you on that flow, so you rarely saw the chat widget path at all.

Benefits of Registering Through Chat Widget:

• Campaigns registered through the chat widget get approved faster and get rejected less often, because the widget is auto-verified and the sample messages and consent language are generated for you.
• Starting there means you get that advantage by default, without closing the door on Manual Setup if your business genuinely needs it.