Never Miss a Message: Offline Chat Awareness

/in , ,

Staying Connected is crucial—especially during live conversations. With Offline Chat Awareness, we’ve enhanced your chat widget, making it smarter and more reliable when the internet goes down.

Instead of leaving visitors uncertain, the widget now clearly communicates the status and ensures that no messages are lost in the process.

The chat widget now intelligently manages network interruptions with real-time UI feedback:

  • A “Reconnecting to chat…” banner is displayed when the internet disconnects
  • Message input is disabled during downtime to prevent lost messages
  • Automatically retrieves missed messages from users and agents after reconnection

When a visitor’s internet connection drops:

  • The chat indicates a reconnecting status and disables message sending
  • Once reconnected, the chat restores access to input and fetches any missed responses from sub-accounts (users, AI agents)

This ensures that conversations feel continuous—even when connections aren’t stable. There are fewer missed opportunities and increased clarity for your leads.

image