Mexico Fixed-Line SMS Deprecation : In-App Status Pill

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Due to an upstream carrier migration, SMS is no longer supported on Mexico local phone numbers. To make this clear, we’ve added a status indicator directly in the Phone Numbers table.

“SMS not supported” status pill on Mexico local numbers “:

  • Under Manage Numbers >> Phone Numbers, any Mexico local number now shows an “SMS unavailable” pill alongside its existing status pills, so admins can see at a glance which numbers lost SMS capability.
  • This applies to both existing and newly purchased Mexico local numbers.
  • Improved multi-pill layout : When a number carries more than two status pills, they now wrap within the column instead of breaking the table layout.
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  • Go to Settings >> Phone Numbers >> Manage Numbers >> Phone Numbers tab.
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  • If you have a Mexico local number, you’ll see the “SMS not supported” pill with a tooltip for more context.
  • Voice (and WhatsApp, where applicable) continues to work as normal.
  • The buying journey for phone numbers remain unchanged and the numbers which are affected because of this carrier side dependency will show up with capability other than SMS . Please ensure that you make your number purchases accordingly
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No setup is required, the pill appears automatically for affected numbers.

Please feel free to reach out to our support teams in case of any queries.