Manually retry failed subscription payments
Manually Retry Failed Subscription Payments
You can now manually retry failed subscription payments directly from the Subscription Details page for NMI, Authorize.Net, Square, and Mercado Pago. This gives businesses another way to recover subscription revenue after automatic payment retries have been exhausted or unavailable, along with an option to update the card for the subscription and collect payment from a new payment method.
How to Retry Failed Subscription Payments
Go to Payments > Subscriptions and open any subscription with an ‘Unpaid’ or ‘Past due’ payment status. Once automatic retries are exhausted, you can:
- Retry the oldest unpaid payment using a saved card or a newly added card
- Optionally set the selected card as the subscription’s default payment method
- Attempt a failed payment retry up to three times with the same card
- After three unsuccessful attempts, a 24 hour cool-down applies before that card can be retried
- Localized warnings will clearly indicate when another retry is not yet available.
Benefits of Manual Retries
Previously, failed payments could remain unpaid after automatic retries were exhausted, requiring businesses to find alternative ways to collect the payment. Manual retries provide businesses greater control over payment recovery and make it easier to reduce involuntary subscription churn without leaving the platform. We will continue improving subscription payment recovery across payment providers and making failed payment management more seamless.
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