Introducing separate rebilling configuration for Conversation AI and Voice AI

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Product-Level Billing Separation for Conversation AI and Voice AI

We have implemented product-level billing separation for Conversation AI and Voice AI.

Previously, usage of both Conversation AI and Voice AI was invoiced under the legacy Conversation AI product. With this new product split, the legacy product has been divided into two distinct offerings.

  • Usage of Conversation AI and Voice AI is now tracked and billed separately.
  • Both products are independently displayed in the billing usage and rebilling sections.
  • Agencies can configure separate rebilling settings for each product.
  • Rebilling settings established for one product will not be automatically applied to the other.