IN LABS – More secure access to conversation attachments; permanently enabling on Nov 30, 2026

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We are strengthening how conversation attachments are accessed to provide better security and more granular control over sensitive files.

As part of this update, attachments will no longer rely on directly accessible links. Applications accessing attachments outside of Clixio will need the appropriate permission and authenticated access.

This change will initially apply to

email conversation attachments

, with other conversation channels planned for future phases.

Conversation attachments can contain sensitive or confidential customer information. To strengthen data protection and support our

HIPAA compliance and security requirements

, we are introducing additional access controls around these files. This ensures that attachments are only accessible to applications and users with the appropriate permissions, while also creating a more consistent and secure approach to file access across Clixio.

We are introducing a new permission-based access model for conversation attachments.

With this change:

Who will be affected by this change?

For most Clixio users,

there will be no change to the existing experience

. This change primarily

affects marketplace developers and applications that access or display email conversation attachments

outside of Clixio. These developers will need to update their applications with the new file access permission and ask existing users to reauthorize their application. Developers will need to

complete the required updates by Nov 30, 2026

, after which the new access controls will take effect.

PS: Applications that do not access conversation attachments do not need to take any action.