Improvised Review Post scheduling with Social planner

/in , ,

We’re all geared up to make your new year happier with the revamp of Review posting. You can now post your reviews to Facebook story along with Instagram. We’ve made updates to our brand’s font family and colour schemes as well to make your brand content posting coherent and reflect your unique brand personality.

  1. Customer reviews are one of the most powerful tools to establish trust and influence purchase decisions. By integrating reviews into your social content strategy, you can:
  2. Highlight positive customer experiences.
  3. Strengthen brand credibility.
  4. Drive higher engagement and conversions.

Key Highlights:

  1. Automated Scheduling for Facebook story: Plan and post reviews at the perfect time to engage your audience effectively on Facebook.
  2. Scheduling time: Plan your reviews to be posted every day/week/month.
  3. Customization Options: Personalise reviews with caption font types, background colour variations, and visuals to match your brand voice.

Pre-requisite:

  1. Connect your Social accounts from the ‘Integrations’ tab under ‘Settings’ menu.
  2. Check for the existing reviews received under ‘Reputation’ menu -> Reviews tab.
  3. Create a review automation by navigating to ‘Social planner’ -> ‘New post’ CTA -> ‘Post Reviews’.

Creating your automated ‘Review posting’ schedule:

  1. Click on ‘Post reviews’ .
  2. Select ‘When should we send?’ to be scheduled for posting as per your requirement.
Screenshot 2025-01-07 at 6
  1. Select Every day/week/month depending on the frequency you want the review to go out on the platform.
  2. Select the background image for the review post.
Screenshot 2025-01-07 at 6
  1. Select the new content personalisation options such as font family, size and colour options as per your brand voice.
Screenshot 2025-01-07 at 6
  1. Voila, your reviews are good to go out!
Screenshot 2025-01-07 at 6
  1. Check the review post automation under ‘Content’ -> Review tab.
  2. Pause, edit, delete at any time you wish to make changes to the planned schedule.

Q: My reviews are not publishing to socials, what went wrong?

  • The reviews are fetched from the ‘Reputation’ module which requires all the socials to be active and connected in the ‘Integrations’ tab. Anytime the session tokens get expired or disconnected, please reconnect your account to post the reviews successfully.

Q. Where do I create the review automation for it to fetch the reviews automatically and publish?- The review automation has to be created under ‘Social planner’ for it to fetch the reviews and post as per the schedule.