Improvements to Call Transcripts, Error handling and more

/in



Improvements to Call Transcripts, Error handling and more | Clixio Changelog

















Enhancement:

  • Call Transcripts will now show all information including name and email instead of redacting some information
  • In case there’s a connection error while making the call, you should now hear it on the call and see it on the UI Screenshot 2024-09-19 at 6
  • ‘Ring All’ and ‘Workflows’ direct calls to the ‘Web App’ if the user had not selected any other medium Screenshot 2024-09-19 at 6

Bugfix:

  • Incoming calls status is more reliable now. Regardless of whether a Voicemail was left or not, unanswered incoming calls were marked as ‘Voicemail’. Now they are marked ‘Voicemail’ only if a Voicemail is left
  • Upon making a blind call transfer, the next call would show ‘Hold’ as enabled on the UI. This has now been fixed
  • Outgoing calls won’t be made to contacts with ‘Calls & Voicemails’ DND enabled even if those calls are made manually or through Manual Actions.
  • We will now avoid calling the same number in parallel even if the call flow is set up to call the same number in multiple parallel lines
  • There were rare cases of a single contact getting added twice to a workflow due to call status triggers. This is now fixed and will add the contact only once
  • When searching for a Phone Number in buying flow, you would sometimes see an error. It has now been fixed
  • There were rare cases of hold music playing on an active call. This has now been fixed