Improved A2P Rejection Guidance for Chat Widget and Manual Campaigns

We’ve rewritten the guidance in the “View required fixes” modal so it matches how you registered your campaign.

• Guidance for your setup: the most common rejection reasons now have separate guidance for campaigns set up through the Chat Widget (Quick Setup) and through Manual Setup, since the fix is in a different place for each.
• Clearer next steps: each reason explains in plain language what happened, then lists the specific actions to take.
• Know when it’s not on you: some rejections are caused by something the platform generates, like the chat widget’s consent wording. We’ll tell you and point you to support, so you don’t spend a resubmission on something you can’t change.
• Exact wording where carriers require it: for reasons like privacy policy verification, the steps include the required statement.
• Notice when resubmitting won’t help: for reasons like a business type mismatch, we’ll tell you what needs to change first.

The modal showed the carrier’s generic guidance, written for every registration method. Chat Widget users were often asked to fix fields or consent wording they never wrote.

Guidance that matches your setup helps you fix the right thing the first time and resubmit with confidence, without waiting on support.