Identity Verification for Phone Number Purchases (US/CA/PR)
To enhance security and prevent fraudulent use of regulated phone numbers, Clixio has introduced Persona identity verification into the phone number purchasing process for numbers in the United States, Canada, and Puerto Rico.
When Is Persona Required?
Persona verification is only required under the following conditions:
- You’re purchasing a number from the US, Canada, or Puerto Rico (+1 country code)
- Your sub-account has not previously completed Persona verification
Once verified, users will not need to complete Persona again for that sub-account—this applies to future:
- Phone Number Purchases
- A2P Brand Registrations
- Toll-Free Number Verifications
- CNAM Setups
- SHAKEN/STIR Authentication
1. User Initiates a Phone Number Purchase
When a user tries to purchase a US/CA/PR number and Persona has not been completed, the following identity verification modal appears:
2. Document Upload Begins
The user is prompted to upload a valid government-issued ID (e.g., passport, driver’s licence, etc.) based on their country and ID options:
3. Facial Verification Flow
After uploading the ID, users are prompted to complete live selfie verification using their webcam or phone.
4. Purchase Completed Upon Verification
Once the verification process is successful, the phone number is purchased automatically—no additional action is required.
✅ Persona is a one-time process per sub-account. Once verified, users will not be prompted again for future compliance actions or number purchases.
This enhancement is essential to:
- Comply with carrier identity requirements
- Prevent fraud and protect our platform’s ecosystem
- Maintain a seamless experience for already-verified, low-risk users
- Applies only to LC Phone-managed sub-accounts
- Also enabled for +1 Number Pool Purchases
- Users may need to refresh the page to load the updated Persona prompt.