🔔 Gentle Nudges for Disconnected Calendar & Video Integrations

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When a

calendar or video conferencing integration disconnects

, users may not notice it immediately, which can result in missed bookings, absent video conferencing links, or confusion due to broken synchronisation. To assist users in

staying connected

, we’ve introduced a series of smart

reminders

that are delivered over time via email, SMS, or push notifications, depending on user preferences.

These nudges are designed to be helpful rather than disruptive, encouraging users to take action while respecting their attention.

✅ Automated Reminder Cadence

  • If a calendar or video conferencing tool integration disconnects, users will now receive gentle prompts on

    Day 1, Day 3, Day 7, and Day 14

    , encouraging them to reconnect. The notification channel(s) (email, SMS, push) will depend on the user’s notification settings.

  • To prevent notification fatigue,

    no more than four nudges

    will be sent per disconnection event. Notifications will automatically cease after Day 14.

✅ Auto-Cancel on Reconnection

  • As soon as the user reconnects their integration, all pending reminders are cancelled, ensuring no unnecessary follow-ups.
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  • Once the user reconnects, no further reminders will be sent.
  • If no reconnection occurs, notifications will stop after the final reminder.

Note: This feature is currently available for Meetings only. Support for Services will be added shortly.