Fully Customizable Notifications in Services

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We’re excited to announce that Services (currently in private beta) now supports completely customizable email and in-app notifications. This enhancement gives you greater control over how and when your customers and team members are informed throughout the booking journey.

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Six Notification Triggers Available:

Configure notifications for key moments in the service appointment lifecycle:

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Recipient Targeting Options:

Choose who receives each notification:

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Template Customization:

Personalise the content of each notification using our editor. You can modify subject lines, body text, and formatting to reflect your brand’s tone.

New Service-Specific Custom Values:

Add dynamic service information directly into your notifications using new custom values:

  • Service Name
  • Duration
  • Price
  • Add-ons
  • Staff details and more

These values ensure each message is informative and tailored to the specific service booked.

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📧 Smart Consolidation of Notifications

If a single service booking includes multiple services (e.g., 5 services):

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⚙️ How to Configure Notifications:

You can manage all notification settings for services by navigating to:

Calendar Settings > Services > Global Settings > Notifications

From there, you can:

  • Select each trigger type
  • Customise templates
  • Choose recipients
  • Insert service-related custom values

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This update ensures every appointment-related interaction is communicated clearly, consistently, and in line with how your business operates.

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