🚀 Exciting Update: WorkFlow Triggers for Streamlined Review Management Automation! 🎉

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Introducing Workflow Triggers for Facebook and Google Reviews!

We’re excited to introduce a powerful enhancement to your review management strategy— Workflow Triggers for Facebook and Google Reviews! This feature enables you to automate actions based on incoming reviews, so you can stay on top of your online reputation with ease!

  1. 🤖 Workflow Triggers: Set up workflow triggers for new Facebook and Google reviews.

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  2. 🔍 Smart Filters: Customise your workflow with smart filters based on:

    • Spam Detection: Automatically handle flagged reviews without cluttering your workflow.
    • Review Source: Use this filter to distinguish between reviews coming from Google or Facebook.
    • Review Rating: Set specific actions based on the review rating, ensuring appropriate responses for every situation.
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  3. ⚙️ Streamlined Response Process: Map review details like ratings and content to various automated actions. This means you can automatically send follow-up emails, request further feedback, or escalate issues without manual input!
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Setting Up Workflow Triggers for Reviews

❗ NOTE: This ‘Review Received’ trigger is contactless, meaning the reviews are not linked to any specific contact.

  • Head to your Workflow section and create or edit a workflow.
  • Select the "Review Received" trigger.
  • Apply filters like Spam, Source, and Rating.
  • Map your actions and save your workflow!

This feature will save you time, ensure faster responses, and let you personalise engagement based on the review content. It’s an all-in-one solution for efficiently managing your reviews and maintaining a stellar online reputation.

Take Your Review Management to the Next Level!

Dive into the Workflow Triggers for Reviews and take your review management to the next level! 🎯

We’re all ears! ❤️ Got ideas for Reputation Management? Share them on our Ideas Board and help shape the future! 💡